{"status":"success","faqContent":[{"num":12,"parentId":11,"isTab":1,"gameCode":"common","groupOrder":0,"nodeKey":"bugs","nodeName":"The game keeps freezing.","nodeContent":"If you're having issues with the game freezing, please wait for 40-60 minutes to allow the game to reset. You may also contact Customer Service and request help from one of our technicians.[b]\nCustomer Service:[a]https://www.all9fun.com/#/contactus[/a]","languageCode":"en"},{"num":13,"parentId":11,"isTab":1,"gameCode":"common","groupOrder":1,"nodeKey":"bugs","nodeName":"I'd like to report a bug.","nodeContent":"If you discover a bug in the game, please follow these steps to report the issue to Customer Service:[b]\n1. Provide a screenshot of the issue.[b]\n2. Describe the situation.[b]\n3. Submit the report to Customer Service, and our team will contact you.","languageCode":"en"},{"num":21,"parentId":20,"isTab":1,"gameCode":"common","groupOrder":0,"nodeKey":"report","nodeName":"I'd like to report an incidence of hacking.","nodeContent":"We have a zero tolerance policy when it comes to hacking. If you observe any unusual behavior, please contact us, and we will investigate the matter. If you have video evidence of hacking, please email the footage to us at service@all9fun.com to aid in the investigation.","languageCode":"en"},{"num":25,"parentId":20,"isTab":1,"gameCode":"common","groupOrder":1,"nodeKey":"report","nodeName":"I'd like to report an inappropriate player name.","nodeContent":"There are settings in place to report inappropriate language in Basketrio. If you notice a player's name violates the game's policies, please click the All9Fun icon, select Customer Service, and report the player's name along with a screenshot, and Customer Service will address the issue.","languageCode":"en"},{"num":28,"parentId":20,"isTab":1,"gameCode":"common","groupOrder":2,"nodeKey":"report","nodeName":"I'd like to report advertising or verbal misconduct.","nodeContent":"Players who advertise or make personal attacks will be automatically censored by the system. If you see that this behavior is not being censored, please click the All9Fun icon, select Customer Service,and report the player's name along with a screenshot of the violation, and Customer Service will investigate.","languageCode":"en"},{"num":31,"parentId":20,"isTab":1,"gameCode":"common","groupOrder":3,"nodeKey":"report","nodeName":"I'd like to report harassment.","nodeContent":"If you are being harassed, please add the harasser to your Black List. If the player continues to harass you, please click the All9Fun icon, select Customer Service, and submit a report, and we will promptly address the matter.","languageCode":"en"},{"num":36,"parentId":35,"isTab":1,"gameCode":"common","groupOrder":0,"nodeKey":"deposit","nodeName":"I would like to request a refund for an accidental top up.","nodeContent":"Players must go through a multi-step verification process in order to top up successfully. This process requires that players enter their password to verify their purchases. We do not offer refunds for these transactions. Please carefully review your selections before topping up to avoid making any unintended purchases.","languageCode":"en"},{"num":42,"parentId":35,"isTab":1,"gameCode":"common","groupOrder":1,"nodeKey":"deposit","nodeName":"My child made an in-game purchase without my consent.","nodeContent":"We cannot offer refunds for items already purchased. Please make use of Apple or Google's parental controls to limit minors' purchasing behaviors.[b]\nAssociated links are available here:[b]\nApple user:[a]https://support.apple.com/en-us/HT201089[/a][b]\nGoogle user:[a]https://support.google.com/googleplay/answer/1075738[/a]","languageCode":"en"},{"num":59,"parentId":50,"isTab":1,"gameCode":"jj","groupOrder":0,"nodeKey":"game","nodeName":"Why isn't my trick working?","nodeContent":"Please double-check the following:[b]\n1. Is the trick equipped? In order to use a trick, you must first equip the trick to a player.[b]\n2. Make sure you're in a formal match. Tricks cannot be triggered in practice mode.[b]\n3. Are you using the trick within its designated area? Layups and dunks are divided into short-range and long-range.","languageCode":"en"},{"num":65,"parentId":50,"isTab":1,"gameCode":"jj","groupOrder":0,"nodeKey":"game","nodeName":"My match record disappeared!","nodeContent":"Tap the All9Fun icon and select 'Customer Service' to notify us. Please also send the following information:[b]\n1. Match time[b]\n2. Competition mode[b]\n3. Your user ID","languageCode":"en"},{"num":67,"parentId":35,"isTab":1,"gameCode":"common","groupOrder":2,"nodeKey":"deposit","nodeName":"I accidentally purchased the wrong item. Can I exchange it?","nodeContent":"Currently, we cannot offer refunds or exchanges for purchased items. Please hold on to your purchases and put them to good use later on. Players are asked to confirm their selections before purchasing. Please pay close attention to avoid any errors.","languageCode":"en"},{"num":68,"parentId":44,"isTab":1,"gameCode":"common","groupOrder":0,"nodeKey":"account","nodeName":"The Apple ID/Google/Facebook account that I use to login has been hacked.","nodeContent":"We do not have access to third party accounts, so if you used an Apple ID, Facebook, or Google account to login that has been hacked, we will not be able to offer assistance. Please contact said platform's Customer Service to recover your account. Please also file a report with your local police department.","languageCode":"en"},{"num":69,"parentId":50,"isTab":1,"gameCode":"jj","groupOrder":0,"nodeKey":"game","nodeName":"Why did my Aerial Big Swing trick disappear after purchasing?","nodeContent":"Aerial Big Swing is a long-range trick exclusive to the PF position. Other positions cannot equip this trick. It will only appear as an option for PF.","languageCode":"en"},{"num":72,"parentId":50,"isTab":1,"gameCode":"jj","groupOrder":0,"nodeKey":"game","nodeName":"How do I equip tricks?","nodeContent":"On the main screen, tap the 'Train' icon, then tap 'Tricks' in the lower right-hand corner and select a trick to equip.","languageCode":"en"},{"num":77,"parentId":50,"isTab":1,"gameCode":"jj","groupOrder":0,"nodeKey":"game","nodeName":"Why can't I use my trick?","nodeContent":"All tricks require specific conditions or must be executed within a certain area (ex: Insane Spin Dunk must be triggered from a distance, while Spin Two-Hand Dunk must be executed nearby the basket). Please read the trick descriptions carefully.","languageCode":"en"},{"num":79,"parentId":50,"isTab":1,"gameCode":"jj","groupOrder":0,"nodeKey":"game","nodeName":"I didn't receive my event rewards.","nodeContent":"Event rewards are delivered via the mailbox. Please double-check your mailbox for the rewards. We also suggest deleting all read mail. If you haven't received your rewards within an hour of the event ending, please contact Customer Service for support.","languageCode":"en"},{"num":80,"parentId":44,"isTab":1,"gameCode":"common","groupOrder":0,"nodeKey":"account","nodeName":"My account has been locked. How do I appeal?","nodeContent":"If your account has been locked, this means that you have violated the game's code of conduct. If you wish to appeal, please tap the All9Fun icon, select Customer Service, and submit an appeal to our team for review.","languageCode":"en"},{"num":81,"parentId":35,"isTab":1,"gameCode":"common","groupOrder":3,"nodeKey":"deposit","nodeName":"I'm having trouble topping up.","nodeContent":"If you have trouble topping up, please exit the game and login again. Check to make sure that in-game purchases are enabled. You may also try logging into the game from a difference device to complete your purchase. If you are still having trouble, please contact the bank that issued your card to seek further assistance. Players can also top up using the top-up function on our official website:\nIf you have trouble topping up, please exit the game and login again. Check to make sure that in-game purchases are enabled. You may also try logging into the game from a difference device to complete your purchase. If you are still having trouble, please contact the bank that issued your card to seek further assistance. Players can also top up using the top-up function on our official website:\n[a]https://www.all9fun.com/#/[/a]  [b]\nFor further assistance, please send a screenshot of the issue to Customer Service.\nFor further assistance, please send a screenshot of the issue to Customer Service.","languageCode":"en"},{"num":92,"parentId":44,"isTab":1,"gameCode":"common","groupOrder":0,"nodeKey":"account","nodeName":"Linking a guest account","nodeContent":"Guest accounts will be linked as All9Fun accounts. When logging in as a guest for the second time, a link account notice will appear. Please follow the instructions to link your account.","languageCode":"en"},{"num":93,"parentId":50,"isTab":1,"gameCode":"jj","groupOrder":0,"nodeKey":"game","nodeName":"What happened to my Evolve Badge?","nodeContent":"Unlocking player talents also consumes Evolve Badges. If your Evolve Badge is missing, please check to see if you recently unlocked any player talents.","languageCode":"en"},{"num":95,"parentId":47,"isTab":1,"gameCode":"common","groupOrder":0,"nodeKey":"login","nodeName":"My phone is overheating and the battery gets drained quickly.","nodeContent":"If your phone is overheating and quickly running out of battery, we suggest you do the following:[b]\n[b]\n1. Lower the game's image resolution and frame rate, and close all unnecessary background apps.[b]\n2. If you have been playing for an extended period of time, consider taking a short break and coming back to the game later.[b]\n[b]\nWe will continue to optimize our game going forward.","languageCode":"en"},{"num":110,"parentId":44,"isTab":1,"gameCode":"common","groupOrder":0,"nodeKey":"account","nodeName":"Help, I lost my guest account!","nodeContent":"If you've logged out without linking your guest account and are unable to login again, we can assist you in linking your account. To apply for this service, players must guarantee that the stated account belongs to them. In the event that this declaration of ownership is found to be fraudulent, the player will be held legally responsible for all losses incurred by the company or a third party as a result of the fraudulent claim. To protect the rights of account owners, the applicant will be asked to provide the following information to Customer Service:[b]\n[b]\n1. Proof of account top up:[b]\ni. Google/iOS transaction record[b]\nii. APK: CTBC Bank (card number), prepaid card (serial number), mobile payment (payment record)[b]\n[b]\n2. Provide three account options to link to your guest account (the accounts cannot be previously registered; we will assist players with the registration and linking process).[b]\n[b]\nCustomer Service: service@all9fun.com","languageCode":"en"},{"num":111,"parentId":50,"isTab":1,"gameCode":"jj","groupOrder":0,"nodeKey":"game","nodeName":"System requirements","nodeContent":"Minimum system requirements:[b]\n[b]\nAndroid:[b]\n1. RAM: 4GB[b]\n2. Operating system: Android 5.0 [b]\n[b]\niOS:[b]\n1. RAM: 2GB (iPhone 6S Plus or higher)[b]\n2. Operating system: iOS 9 (64 bit)","languageCode":"en"},{"num":115,"parentId":35,"isTab":1,"gameCode":"common","groupOrder":4,"nodeKey":"deposit","nodeName":"I was charged an incorrect amount (iOS).","nodeContent":"If your iOS top up amount differs from the amount on your transaction record, it could be that your transaction record reflects multiple recent purchases, or the transaction record could have been created later than the time of your initial purchase. Please use the website below to login and review your purchase history:[b]\n[a]https://support.apple.com/en-us/HT204088[/a]","languageCode":"en"},{"num":119,"parentId":47,"isTab":1,"gameCode":"common","groupOrder":1,"nodeKey":"login","nodeName":"The game is slow, unresponsive or keeps disconnecting.","nodeContent":"If the game is slow or continuously disconnects, this could be caused by an unstable internet connection. You may want to connect via a different internet source. We suggest that players use WiFi for a more stable and better quality connection.","languageCode":"en"},{"num":124,"parentId":44,"isTab":1,"gameCode":"common","groupOrder":0,"nodeKey":"account","nodeName":"How can I re-link my account?","nodeContent":"Once your account is linked to an All9Fun, Apple ID, Facebook, or Google account it cannot be re-linked via another platform. Account information also cannot be migrated to another account on the same platform.","languageCode":"en"},{"num":125,"parentId":50,"isTab":1,"gameCode":"jj","groupOrder":0,"nodeKey":"game","nodeName":"How to play","nodeContent":"In Basketrio, a 3-on-3 match lasts 3 minutes. Each team has 18 seconds to score. If the time runs out, the ball will be turned over to the opposing team. Head to our official social media pages to join the discussion![b]\nFacebook: [a]https://www.facebook.com/jj.basketrio.en/[/a] [b]\nDiscord: [a]https://discord.gg/7S8FNRRKwC[/a]","languageCode":"en"},{"num":130,"parentId":35,"isTab":1,"gameCode":"common","groupOrder":4,"nodeKey":"deposit","nodeName":"I made a purchase but never received my product (Google)","nodeContent":"If you have not received your product, please return to the shop and click on a product of the same value. A system message will appear asking whether you have any incomplete transactions. After confirming, the system will automatically search for incomplete transactions.[b]\nIf the system message does not appear, please click on the All9Fun icon, select [Customer Service], and provide a screenshot of your order number (GPA.xxxx-xxxx-xxxx-xxxxx).[b]\n[b]\nYou may login to your Google Play account at play.google.com. After logging in, scroll down to access your orders.","languageCode":"en"},{"num":132,"parentId":50,"isTab":1,"gameCode":"jj","groupOrder":9,"nodeKey":"game","nodeName":"Daily coin and proficiency limits","nodeContent":"To maintain balance among players, there are daily coin and proficiency limits. After completing a match, please check your limits by clicking the Limit button in the upper right-hand corner of the screen.","languageCode":"en"},{"num":133,"parentId":35,"isTab":1,"gameCode":"common","groupOrder":6,"nodeKey":"deposit","nodeName":"I made a purchase but never received my product (iOS)","nodeContent":"Due to the App Store's strict privacy protections, we are unable to access iOS users' purchase histories. If you topped up using the App Store but did not receive your purchase, please enter the game and tap the All9Fun icon, select [Customer Service] and provide an image of your iOS App Store transaction record or a screenshot of your electronic receipt from Apple.[b]\n[b]\nIf you no longer have your App Store transaction record, please use the following website to locate it, then send us a screenshot.[b]\n[a]https://support.apple.com/en-us/HT204088[/a] [b]\n[b]\nIf your transaction is still being processed and does not have an order number yet, please wait to send us a screenshot until an order number has been assigned.","languageCode":"en"},{"num":136,"parentId":50,"isTab":1,"gameCode":"jj","groupOrder":10,"nodeKey":"game","nodeName":"If I leave a club, can I keep my club skills?","nodeContent":"Club skills do not disappear after leaving a club, but they will not be effective until you join another club. You must join a club to be able to use the club's skills.","languageCode":"en"},{"num":137,"parentId":44,"isTab":1,"gameCode":"common","groupOrder":3,"nodeKey":"account","nodeName":"Where'd my player go?","nodeContent":"If you can't find your player, you may be using an incorrect login method. While in the game, please tap the All9Fun icon and select Customer Service to report the issue. Please also provide your complete player name (including special characters) or user ID. Customer Service will help determine the correct login method.","languageCode":"en"},{"num":140,"parentId":50,"isTab":1,"gameCode":"jj","groupOrder":11,"nodeKey":"game","nodeName":"How to change your name","nodeContent":"When logged into the game, go to the Shop and purchase a Name Change Card. After purchasing, go to your Bag and use the card to change your name.","languageCode":"en"},{"num":144,"parentId":50,"isTab":1,"gameCode":"jj","groupOrder":12,"nodeKey":"game","nodeName":"Ranked match rewards","nodeContent":"There are two types of ranked match rewards:[b]\n1. Rank Reward: Earned by reaching a specific rank in the game. Claimed by manually tapping on the reward.[b]\n2. Season Reward: Earned by reaching the ranking status for the season. Sent through the mailbox.","languageCode":"en"},{"num":145,"parentId":44,"isTab":1,"gameCode":"common","groupOrder":0,"nodeKey":"account","nodeName":"I've been censored. How do I appeal?","nodeContent":"Players will be censored if they violate the game's code of conduct in the chat room (violations include but are not limited to advertising, verbal misconduct, and posting personal contact information). The system restricts these behaviors in order to maintain a positive environment for all players.[b]\n[b]\nIf you've been censored and want to appeal, please tap the All9Fun icon, select Customer Service, and submit an appeal, and Customer Service will review your case.","languageCode":"en"},{"num":146,"parentId":44,"isTab":1,"gameCode":"common","groupOrder":5,"nodeKey":"account","nodeName":"The Apple ID/Google/Facebook account that I use to login has been hacked.","nodeContent":"We do not have access to third party accounts, so if you used an Apple ID, Facebook, or Google account to login that has been hacked, we will not be able to offer assistance. Please contact said platform's Customer Service to recover your account. Please also file a report with your local police department.","languageCode":"en"},{"num":147,"parentId":50,"isTab":1,"gameCode":"jj","groupOrder":13,"nodeKey":"game","nodeName":"All club quests are complete. Why can't I claim the final reward?","nodeContent":"You can earn activity points by competing in normal and ranked matches. After the club's weekly quests are complete, you may still need to play a few more matches to meet the activity level requirement and claim the final reward.","languageCode":"en"},{"num":156,"parentId":44,"isTab":1,"gameCode":"common","groupOrder":7,"nodeKey":"account","nodeName":"How can I change the email or password associated with my All9Fun account?","nodeContent":"After logging into your All9Fun account via our website, click on Info in the upper right-hand corner of the screen to change your linked email or password.","languageCode":"en"},{"num":159,"parentId":44,"isTab":1,"gameCode":"common","groupOrder":7,"nodeKey":"account","nodeName":"I'm trying to change my email address or password, but I'm not receiving the system's emails.","nodeContent":"If you're not receiving our emails, please check your spam folder. If the emails are not in your spam folder, please apply again using another browser, such as Microsoft Edge or Firefox.[b]\n\nIf you still are not receiving emails from our system, we will assist you updating your information manually. Please provide the following information to Customer Service:\n[b]\n1. Proof of account top up:[b]\ni. Google/iOS transaction record[b]\nii. APK: credit card number, game time card (serial number), \nmobile payment (payment record)[b]\n[b]\n2. The new email address or password you would like us to update.\n[b]\nCustomer Service Contact: service@all9fun.com","languageCode":"en"},{"num":164,"parentId":44,"isTab":1,"gameCode":"common","groupOrder":7,"nodeKey":"account","nodeName":"My All9Fun account has been hacked.","nodeContent":"If your account has been hacked, please change your password immediately via our website.[b]\nOfficial Website: [a]https://www.all9fun.com/#/[/a] [b]\nPlease also report the case to your local police department. After filing a report, please request a triplicate copy of the report from the police, and send a copy of the report along with your proof of top up to Customer Service: service@all9fun.com [b]\nAfter receiving your information, we will reset your password and clear the account's login history from all devices in order to allow you to login normally again. [b]\nPlease note, after hearing from the police regarding the case, we will fully comply with their investigation and provide any information they request. [b]\n [b]\nIn the event that another player comes forward to claim the same account and provides evidence of ownership, we will freeze the account and will not restore service until we are notified that the disputing parties have reached a resolution.[b]","languageCode":"en"},{"num":168,"parentId":50,"isTab":1,"gameCode":"jj","groupOrder":14,"nodeKey":"game","nodeName":"Can player evolution be reset?","nodeContent":"Player evolution can be reset twice for free before reaching level 30. If you have issues resetting your player's evolution, please send a screenshot to Customer Service along with a description of the problem, and a member of our team will assist you.","languageCode":"en"},{"num":169,"parentId":44,"isTab":1,"gameCode":"common","groupOrder":7,"nodeKey":"account","nodeName":"Deleting your account","nodeContent":"You can download and fill in the account service application form. Please attach the following supporting documents (identity card, top-up transaction, or other related information that can prove your identity as the account holder), and send it to the customer service mailbox at service@all9fun.com. The customer service will contact you and assist in processing your inquiry. \n[b]\nDownload Account Service Application Form:[a]https://login.all9fun.com/main/frontend/pdf/applyForCustomerService_en.pdf[/a]","languageCode":"en"},{"num":171,"parentId":44,"isTab":1,"gameCode":"common","groupOrder":2,"nodeKey":"account","nodeName":"Items are missing from my account.","nodeContent":"The game will not automatically delete files or items. If you discover your items have disappeared, please double-check to make sure you have logged into the correct account.[b]\nIf the account is correct, please tap the All9Fun icon, select (Customer Service) and report the missing items, along with the time you noticed them missing, and Customer Service will promptly investigate.","languageCode":"en"},{"num":175,"parentId":44,"isTab":1,"gameCode":"common","groupOrder":3,"nodeKey":"account","nodeName":"Buying and selling accounts","nodeContent":"Buying and selling of accounts is prohibited. If you are engaged in a dispute arising from buying or selling of accounts, please contact the platform managing your transaction. We cannot assist in resolving these disputes.[b]\n[b]\nAs a reminder, buying and selling accounts is a high-risk activity. To protect yourself and your personal finances from hacking and other schemes, do not engage in these activities lightly.","languageCode":"en"},{"num":179,"parentId":47,"isTab":1,"gameCode":"common","groupOrder":15,"nodeKey":"login","nodeName":"Trouble logging in via Facebook on iOS","nodeContent":"If you are having trouble using Facebook to login on iOS, please follow the steps below:[b]\n1. Open Safari and go to Facebook.[b]\n*When a message appears prompting you to open the Facebook app, press cancel[b]\n2. loginto Facebook using the browser.[b]\n*Do not open the Facebook app; login must be completed on Safari[b]\n3. Go back to the game, and you will be able to login normally.","languageCode":"en"},{"num":184,"parentId":47,"isTab":1,"gameCode":"common","groupOrder":3,"nodeKey":"login","nodeName":"An 'incorrect parameter' error message appears when logging in","nodeContent":"If you get an (incorrect parameter) error message when logging in, please restart the game or connect to WiFi and try to login again.","languageCode":"en"},{"num":191,"parentId":190,"isTab":1,"gameCode":"cp","groupOrder":0,"nodeKey":"game","nodeName":"What is the cap level for heroes?","nodeContent":"The cap level for all heroes is 12, C heroes start at Lv. 1, R starts at Lv. 3, SR starts at Lv. 5 ,and UR starts at Lv. 7.","languageCode":"en"},{"num":199,"parentId":190,"isTab":1,"gameCode":"cp","groupOrder":1,"nodeKey":"game","nodeName":"What is the cap Lv. for heroes during matches?","nodeContent":"The cap level is 7.","languageCode":"en"},{"num":204,"parentId":190,"isTab":1,"gameCode":"cp","groupOrder":2,"nodeKey":"game","nodeName":"What's the match limit for Random Arena?","nodeContent":"You can fight matches until you lose or obtain all the rewards. If you lose a match, you can wait till the next day or revive with gems.","languageCode":"en"},{"num":207,"parentId":190,"isTab":1,"gameCode":"cp","groupOrder":2,"nodeKey":"game","nodeName":"Why can't I get special heroes from chests?","nodeContent":"Rank Chests contain heroes based on your Arena Rank.","languageCode":"en"},{"num":209,"parentId":190,"isTab":1,"gameCode":"cp","groupOrder":4,"nodeKey":"game","nodeName":"How come Groovie's Combo doesn’t go up when merged with Dodo?","nodeContent":"Groovie's Combo only raises when merged with itself or Deputy.","languageCode":"en"},{"num":218,"parentId":217,"isTab":1,"gameCode":"oil","groupOrder":0,"nodeKey":"bugs","nodeName":"I'd like to report a bug.","nodeContent":"Guest accounts will be linked as All9Fun accounts. When logging in as a guest for the second time, a link account notice will appear. Please follow the instructions to link your account.","languageCode":"en"},{"num":221,"parentId":217,"isTab":1,"gameCode":"oil","groupOrder":1,"nodeKey":"bugs","nodeName":"lag / crash happening","nodeContent":"If you're having issues with the game crash or lag, please wait for 40-60 minutes to allow the game to reset. You may also contact Customer Service and request help from one of our technicians.[b]\nCustomer Service:[a]https://www.all9fun.com/index.html#/contactus[/a]","languageCode":"en"},{"num":227,"parentId":224,"isTab":1,"gameCode":"oil","groupOrder":0,"nodeKey":"report","nodeName":"I'd like to report an incidence of hacking.","nodeContent":"We have a zero tolerance policy when it comes to hacking. If you observe any unusual behavior, please contact us, and we will investigate the matter. If you have video evidence of hacking, please email the footage to us at service@all9fun.com to aid in the investigation.","languageCode":"en"},{"num":231,"parentId":224,"isTab":1,"gameCode":"oil","groupOrder":1,"nodeKey":"report","nodeName":"I'd like to report an inappropriate player name.","nodeContent":"There are settings in place to report inappropriate language in Basketrio. If you notice a player's name violates the game's policies, please click the All9Fun icon, select Customer Service, and report the player's name along with a screenshot, and Customer Service will address the issue.","languageCode":"en"},{"num":234,"parentId":224,"isTab":1,"gameCode":"oil","groupOrder":2,"nodeKey":"report","nodeName":"I'd like to report advertising or verbal misconduct.","nodeContent":"Players who advertise or make personal attacks will be automatically censored by the system. If you see that this behavior is not being censored, please click the All9Fun icon, select Customer Service, and report the player's name along with a screenshot of the violation, and Customer Service will investigate.","languageCode":"en"},{"num":237,"parentId":224,"isTab":1,"gameCode":"oil","groupOrder":3,"nodeKey":"report","nodeName":"I'd like to report harassment.","nodeContent":"If you are being harassed, please add the harasser to your Black List. If the player continues to harass you, please click the All9Fun icon, select Customer Service, and submit a report, and we will promptly address the matter.","languageCode":"en"},{"num":243,"parentId":240,"isTab":1,"gameCode":"oil","groupOrder":0,"nodeKey":"deposit","nodeName":"I would like to request a refund for an accidental top up.","nodeContent":"Players must go through a multi-step verification process in order to top up successfully. This process requires that players enter their password to verify their purchases. We do not offer refunds for these transactions. Please carefully review your selections before topping up to avoid making any unintended purchases.","languageCode":"en"},{"num":247,"parentId":240,"isTab":1,"gameCode":"oil","groupOrder":1,"nodeKey":"deposit","nodeName":"My child made an in-game purchase without my consent.","nodeContent":"We cannot offer refunds for items already purchased. Please make use of Apple or Google's parental controls to limit minors' purchasing behaviors.[b]\nAssociated links are available here:[b]\nApple user:[a]https://support.apple.com/en-us/HT201089[/a]\nGoogle user:[a]https://support.google.com/googleplay/answer/1075738[/a]","languageCode":"en"},{"num":250,"parentId":240,"isTab":1,"gameCode":"oil","groupOrder":2,"nodeKey":"deposit","nodeName":"I accidentally purchased the wrong item. Can I exchange it?","nodeContent":"Currently, we cannot offer refunds or exchanges for purchased items. Please hold on to your purchases and put them to good use later on. Players are asked to confirm their selections before purchasing. Please pay close attention to avoid any errors.","languageCode":"en"},{"num":253,"parentId":240,"isTab":1,"gameCode":"oil","groupOrder":3,"nodeKey":"deposit","nodeName":"I'm having trouble topping up.","nodeContent":"If you have trouble topping up, please exit the game and login again. Check to make sure that in-game purchases are enabled. You may also try logging into the game from a difference device to complete your purchase. If you are still having trouble, please contact the bank that issued your card to seek further assistance. Players can also top up using the top-up function on our official website:\n[a]https://www.all9fun.com/#/[/a]  [b]\nFor further assistance, please send a screenshot of the issue to Customer Service.","languageCode":"en"},{"num":256,"parentId":240,"isTab":1,"gameCode":"oil","groupOrder":4,"nodeKey":"deposit","nodeName":"I was charged an incorrect amount (iOS).","nodeContent":"If your iOS top up amount differs from the amount on your transaction record, it could be that your transaction record reflects multiple recent purchases, or the transaction record could have been created later than the time of your initial purchase. Please use the website below to login and review your purchase history:[b]\n[a]https://support.apple.com/en-us/HT204088[/a]","languageCode":"en"},{"num":259,"parentId":240,"isTab":1,"gameCode":"oil","groupOrder":5,"nodeKey":"deposit","nodeName":"I made a purchase but never received my product (Google)","nodeContent":"If you have not received your product, please return to the shop and click on a product of the same value. A system message will appear asking whether you have any incomplete transactions. After confirming, the system will automatically search for incomplete transactions.[b]\nIf the system message does not appear, please click on the All9Fun icon, select Customer Service, and provide a screenshot of your order number (GPA.xxxx-xxxx-xxxx-xxxxx).[b]\n[b]\nYou may login to your Google Play account at play.google.com. After logging in, scroll down to access your orders.","languageCode":"en"},{"num":262,"parentId":240,"isTab":1,"gameCode":"oil","groupOrder":6,"nodeKey":"deposit","nodeName":"I made a purchase but never received my product (iOS)","nodeContent":"Due to the App Store's strict privacy protections, we are unable to access iOS users' purchase histories. If you topped up using the App Store but did not receive your purchase, please enter the game and tap the All9Fun icon, select Customer Service and provide an image of your iOS App Store transaction record or a screenshot of your electronic receipt from Apple.[b]\n[b]\nIf you no longer have your App Store transaction record, please use the following website to locate it, then send us a screenshot.[b]\n[a]https://support.apple.com/en-us/HT204088[/a] [b]\n[b]\nIf your transaction is still being processed and does not have an order number yet, please wait to send us a screenshot until an order number has been assigned.","languageCode":"en"},{"num":272,"parentId":270,"isTab":1,"gameCode":"oil","groupOrder":0,"nodeKey":"account","nodeName":"Is there data wipe after the EA period?","nodeContent":"No, please don't worry! There's no data wipe.","languageCode":"en"},{"num":275,"parentId":270,"isTab":1,"gameCode":"oil","groupOrder":1,"nodeKey":"account","nodeName":"How to contact customer service?","nodeContent":"Please go to here to contact customer service: [a]https://www.all9fun.com/index.html#/contactus[/a]","languageCode":"en"},{"num":278,"parentId":270,"isTab":1,"gameCode":"oil","groupOrder":2,"nodeKey":"account","nodeName":"How can I re-link my account?","nodeContent":"Once your account is linked to an All9Fun, Apple ID, Facebook, or Google account it cannot be re-linked via another platform. Account information also cannot be migrated to another account on the same platform.","languageCode":"en"},{"num":283,"parentId":270,"isTab":1,"gameCode":"oil","groupOrder":3,"nodeKey":"account","nodeName":"I've been censored. How do I appeal?","nodeContent":"Players will be censored if they violate the game's code of conduct in the chat room (violations include but are not limited to advertising, verbal misconduct, and posting personal contact information). The system restricts these behaviors in order to maintain a positive environment for all players.[b]\n[b]\nIf you've been censored and want to appeal, please tap the All9Fun icon, select Customer Service, and submit an appeal, and Customer Service will review your case.","languageCode":"en"},{"num":286,"parentId":270,"isTab":1,"gameCode":"oil","groupOrder":4,"nodeKey":"account","nodeName":"My account has been locked. How do I appeal?","nodeContent":"If your account has been locked, this means that you have violated the game's code of conduct. If you wish to appeal, please tap the All9Fun icon, select Customer Service, and submit an appeal to our team for review.","languageCode":"en"},{"num":289,"parentId":270,"isTab":1,"gameCode":"oil","groupOrder":5,"nodeKey":"account","nodeName":"Linking a guest account","nodeContent":"Guest accounts will be linked as All9Fun accounts. When logging in as a guest for the second time, a link account notice will appear. Please follow the instructions to link your account.","languageCode":"en"},{"num":292,"parentId":270,"isTab":1,"gameCode":"oil","groupOrder":6,"nodeKey":"account","nodeName":"Help, I lost my guest account!","nodeContent":"If you've logged out without linking your guest account and are unable to login again, we can assist you in linking your account. To apply for this service, players must guarantee that the stated account belongs to them. In the event that this declaration of ownership is found to be fraudulent, the player will be held legally responsible for all losses incurred by the company or a third party as a result of the fraudulent claim. To protect the rights of account owners, the applicant will be asked to provide the following information to Customer Service:[b]\n[b]\n1. Proof of account top up:[b]\ni. Google/iOS transaction record[b]\nii. APK: CTBC Bank (card number), prepaid card (serial number), mobile payment (payment record)[b]\n[b]\n2. Provide three account options to link to your guest account (the accounts cannot be previously registered; we will assist players with the registration and linking process).[b]\n[b]\nCustomer Service: service@all9fun.com","languageCode":"en"},{"num":295,"parentId":270,"isTab":1,"gameCode":"oil","groupOrder":7,"nodeKey":"account","nodeName":"Where'd my player go?","nodeContent":"If you can't find your player, you may be using an incorrect login method. While in the game, please tap the All9Fun icon and select Customer Service to report the issue. Please also provide your complete player name (including special characters) or user ID. Customer Service will help determine the correct login method.","languageCode":"en"},{"num":298,"parentId":270,"isTab":1,"gameCode":"oil","groupOrder":8,"nodeKey":"account","nodeName":"How can I change the email or password associated with my All9Fun account?","nodeContent":"If your account has been hacked, please change your password immediately via our website.[b]\nOfficial Website: [a]https://www.all9fun.com/#/[/a] [b]\nPlease also report the case to your local police department. After filing a report, please request a triplicate copy of the report from the police, and send a copy of the report along with your proof of top up to Customer Service: service@all9fun.com [b]\nAfter receiving your information, we will reset your password and clear the account's login history from all devices in order to allow you to login normally again. [b]\nPlease note, after hearing from the police regarding the case, we will fully comply with their investigation and provide any information they request. [b]\n [b]\nIn the event that another player comes forward to claim the same account and provides evidence of ownership, we will freeze the account and will not restore service until we are notified that the disputing parties have reached a resolution.[b]","languageCode":"en"},{"num":306,"parentId":270,"isTab":1,"gameCode":"oil","groupOrder":9,"nodeKey":"account","nodeName":"I'm trying to change my email address or password, but I'm not receiving the system's emails.","nodeContent":"If you're not receiving our emails, please check your spam folder. If the emails are not in your spam folder, please apply again using another browser, such as Microsoft Edge or Firefox.\n\nIf you still are not receiving emails from our system, we will assist you updating your information manually. Please provide the following information to Customer Service:\n\n1. Proof of account top up:\ni. Google/iOS transaction record\nii. APK: credit card number, game time card (serial number), \nmobile payment (payment record)\n\n2. The new email address or password you would like us to update.\n\nCustomer Service Contact: service@all9fun.com","languageCode":"en"},{"num":307,"parentId":270,"isTab":1,"gameCode":"oil","groupOrder":10,"nodeKey":"account","nodeName":"Deleting your account","nodeContent":"You can download and fill in the account service application form. Please attach the following supporting documents (identity card, top-up transaction, or other related information that can prove your identity as the account holder), and send it to the customer service mailbox at service@all9fun.com. The customer service will contact you and assist in processing your inquiry. \n\nDownload Account Service Application Form.[a]https://login.all9fun.com/main/frontend/pdf/applyForCustomerService_en.pdf[/a]","languageCode":"en"},{"num":309,"parentId":270,"isTab":1,"gameCode":"oil","groupOrder":11,"nodeKey":"account","nodeName":"My All9Fun account has been hacked.","nodeContent":"If your account has been hacked, please change your password immediately via our website.[b]\nOfficial Website: [a]https://www.all9fun.com/#/[/a] [b]\nPlease also report the case to your local police department. After filing a report, please request a triplicate copy of the report from the police, and send a copy of the report along with your proof of top up to Customer Service: service@all9fun.com [b]\nAfter receiving your information, we will reset your password and clear the account's login history from all devices in order to allow you to login normally again. [b]\nPlease note, after hearing from the police regarding the case, we will fully comply with their investigation and provide any information they request. [b]\n [b]\nIn the event that another player comes forward to claim the same account and provides evidence of ownership, we will freeze the account and will not restore service until we are notified that the disputing parties have reached a resolution.[b]","languageCode":"en"},{"num":312,"parentId":270,"isTab":1,"gameCode":"oil","groupOrder":12,"nodeKey":"account","nodeName":"The Apple ID/Google/Facebook account that I use to login has been hacked.","nodeContent":"We do not have access to third party accounts, so if you used an Apple ID, Facebook, or Google account to login that has been hacked, we will not be able to offer assistance. Please contact said platform's Customer Service to recover your account. Please also file a report with your local police department.","languageCode":"en"},{"num":315,"parentId":270,"isTab":1,"gameCode":"oil","groupOrder":13,"nodeKey":"account","nodeName":"Buying and selling accounts","nodeContent":"Buying and selling of accounts is prohibited. If you are engaged in a dispute arising from buying or selling of accounts, please contact the platform managing your transaction. We cannot assist in resolving these disputes.[b]\n[b]\nAs a reminder, buying and selling accounts is a high-risk activity. To protect yourself and your personal finances from hacking and other schemes, do not engage in these activities lightly.","languageCode":"en"},{"num":321,"parentId":270,"isTab":1,"gameCode":"oil","groupOrder":14,"nodeKey":"account","nodeName":"Items are missing from my account.","nodeContent":"The game will not automatically delete files or items. If you discover your items have disappeared, please double-check to make sure you have logged into the correct account.[b]\nIf the account is correct, please tap the All9Fun icon, select Customer Service, and report the missing items, along with the time you noticed them missing, and Customer Service will promptly investigate.","languageCode":"en"},{"num":325,"parentId":320,"isTab":1,"gameCode":"oil","groupOrder":0,"nodeKey":"login","nodeName":"Trouble logging in via Facebook on iOS","nodeContent":"If you are having trouble using Facebook to login on iOS, please follow the steps below:[b]\n1. Open Safari and go to Facebook.[b]\n*When a message appears prompting you to open the Facebook app, press cancel[b]\n2. Log into Facebook using the browser.[b]\n*Do not open the Facebook app; login must be completed on Safari[b]\n3. Go back to the game, and you will be able to login normally.","languageCode":"en"},{"num":328,"parentId":320,"isTab":1,"gameCode":"oil","groupOrder":1,"nodeKey":"login","nodeName":"An 'incorrect parameter' error message appears when logging in","nodeContent":"If you get an incorrect parameter error message when logging in, please restart the game or connect to WiFi and try to login again.","languageCode":"en"},{"num":331,"parentId":320,"isTab":1,"gameCode":"oil","groupOrder":2,"nodeKey":"login","nodeName":"My phone is overheating and the battery gets drained quickly.","nodeContent":"If your phone is overheating and quickly running out of battery, we suggest you do the following:[b]\n[b]\n1. Lower the game's image resolution and frame rate, and close all unnecessary background apps.[b]\n2. If you have been playing for an extended period of time, consider taking a short break and coming back to the game later.[b]\n[b]\nWe will continue to optimize our game going forward.","languageCode":"en"},{"num":334,"parentId":320,"isTab":1,"gameCode":"oil","groupOrder":3,"nodeKey":"login","nodeName":"The game is slow, unresponsive or keeps disconnecting.","nodeContent":"If the game is slow or continuously disconnects, this could be caused by an unstable internet connection. You may want to connect via a different internet source. We suggest that players use WiFi for a more stable and better quality connection.","languageCode":"en"},{"num":340,"parentId":337,"isTab":1,"gameCode":"oil","groupOrder":0,"nodeKey":"game","nodeName":"Can the team add my language?","nodeContent":"We understand that many of players hope to have their language. As we received many similar request about language adding, we would like to discuss for a while. Before any decision, we hope to let you know that it takes time to plan for a language adding. We will try as best as we can!  Thank you for patience and support!","languageCode":"en"},{"num":343,"parentId":337,"isTab":1,"gameCode":"oil","groupOrder":1,"nodeKey":"game","nodeName":"I am a new player here, is there introduction of the main interface of the game?","nodeContent":"Welcome! So far we have been introducing functions and game interface on Facebook, you can refer to the posts we have posted: [a]https://www.facebook.com/olympus.idle[/a]","languageCode":"en"},{"num":349,"parentId":346,"isTab":1,"gameCode":"oil","groupOrder":0,"nodeKey":"other","nodeName":"Game download link does not work.","nodeContent":"It is possible because of the location. If where you live or stay now is not the countries so far this game has been opened to, you will not be able to download. However, you can also check the settting of the country/area of your device.","languageCode":"en"},{"num":352,"parentId":337,"isTab":1,"gameCode":"oil","groupOrder":2,"nodeKey":"game","nodeName":"Is there any way besides leveling deal to obtain the reset II scroll? ","nodeContent":"Yes, there are Level Pass and Season Pass","languageCode":"en"},{"num":356,"parentId":355,"isTab":1,"gameCode":"jjna","groupOrder":0,"nodeKey":"game","nodeName":"I didn't receive my event rewards.","nodeContent":"Event rewards are delivered via the mailbox. Please double-check your mailbox for the rewards. We also suggest deleting all read mail. If you haven't received your rewards within an hour of the event ending, please contact Customer Service for support.","languageCode":"en"},{"num":357,"parentId":355,"isTab":1,"gameCode":"jjna","groupOrder":1,"nodeKey":"game","nodeName":"What happened to my Evolve Badge?","nodeContent":"Unlocking player talents also consumes Evolve Badges. If your Evolve Badge is missing, please check to see if you recently unlocked any player talents.","languageCode":"en"},{"num":358,"parentId":355,"isTab":1,"gameCode":"jjna","groupOrder":2,"nodeKey":"game","nodeName":"System requirements","nodeContent":"Minimum system requirements:[b]\n[b]\nAndroid:[b]\n1. RAM: 4GB[b]\n2. Operating system: Android 5.0 [b]\n[b]\niOS:[b]\n1. RAM: 2GB (iPhone 6S Plus or higher)[b]\n2. Operating system: iOS 9 (64 bit)","languageCode":"en"},{"num":359,"parentId":355,"isTab":1,"gameCode":"jjna","groupOrder":3,"nodeKey":"game","nodeName":"How to play","nodeContent":"In Basketrio, a 3-on-3 match lasts 3 minutes. Each team has 18 seconds to score. If the time runs out, the ball will be turned over to the opposing team. Head to our official social media pages to join the discussion![b]\nFacebook: [a]https://www.facebook.com/jj.basketrio.en/[/a] [b]\nDiscord: [a]https://discord.gg/7S8FNRRKwC[/a]","languageCode":"en"},{"num":360,"parentId":355,"isTab":1,"gameCode":"jjna","groupOrder":4,"nodeKey":"game","nodeName":"Daily coin and proficiency limits","nodeContent":"To maintain balance among players, there are daily coin and proficiency limits. After completing a match, please check your limits by clicking the Limit button in the upper right-hand corner of the screen.","languageCode":"en"},{"num":361,"parentId":355,"isTab":1,"gameCode":"jjna","groupOrder":5,"nodeKey":"game","nodeName":"If I leave a club, can I keep my club skills?","nodeContent":"Club skills do not disappear after leaving a club, but they will not be effective until you join another club. You must join a club to be able to use the club's skills.","languageCode":"en"},{"num":362,"parentId":355,"isTab":1,"gameCode":"jjna","groupOrder":6,"nodeKey":"game","nodeName":"How to change your name","nodeContent":"When logged into the game, go to the Shop and purchase a Name Change Card. After purchasing, go to your Bag and use the card to change your name.","languageCode":"en"},{"num":363,"parentId":355,"isTab":1,"gameCode":"jjna","groupOrder":7,"nodeKey":"game","nodeName":"Ranked match rewards","nodeContent":"There are two types of ranked match rewards:[b]\n1. Rank Reward: Earned by reaching a specific rank in the game. Claimed by manually tapping on the reward.[b]\n2. Season Reward: Earned by reaching the ranking status for the season. Sent through the mailbox.","languageCode":"en"},{"num":364,"parentId":355,"isTab":1,"gameCode":"jjna","groupOrder":8,"nodeKey":"game","nodeName":"All club quests are complete. Why can't I claim the final reward?","nodeContent":"You can earn activity points by competing in normal and ranked matches. After the club's weekly quests are complete, you may still need to play a few more matches to meet the activity level requirement and claim the final reward.","languageCode":"en"},{"num":365,"parentId":355,"isTab":1,"gameCode":"jjna","groupOrder":9,"nodeKey":"game","nodeName":"Why isn't my trick working?","nodeContent":"Please double-check the following:[b]\n1. Is the trick equipped? In order to use a trick, you must first equip the trick to a player.[b]\n2. Make sure you're in a formal match. Tricks cannot be triggered in practice mode.[b]\n3. Are you using the trick within its designated area? Layups and dunks are divided into short-range and long-range.","languageCode":"en"},{"num":366,"parentId":355,"isTab":1,"gameCode":"jjna","groupOrder":10,"nodeKey":"game","nodeName":"My match record disappeared!","nodeContent":"Tap the All9Fun icon and select 'Customer Service' to notify us. Please also send the following information:[b]\n1. Match time[b]\n2. Competition mode[b]\n3. Your user ID","languageCode":"en"},{"num":367,"parentId":355,"isTab":1,"gameCode":"jjna","groupOrder":11,"nodeKey":"game","nodeName":"Why did my Aerial Big Swing trick disappear after purchasing?","nodeContent":"Aerial Big Swing is a long-range trick exclusive to the PF position. Other positions cannot equip this trick. It will only appear as an option for PF.","languageCode":"en"},{"num":368,"parentId":355,"isTab":1,"gameCode":"jjna","groupOrder":12,"nodeKey":"game","nodeName":"How do I equip tricks?","nodeContent":"On the main screen, tap the Train icon, then tap Tricks in the lower right-hand corner and select a trick to equip.","languageCode":"en"},{"num":369,"parentId":355,"isTab":1,"gameCode":"jjna","groupOrder":13,"nodeKey":"game","nodeName":"Why can't I use my trick?","nodeContent":"All tricks require specific conditions or must be executed within a certain area (ex: Insane Spin Dunk must be triggered from a distance, while Spin Two-Hand Dunk must be executed nearby the basket). Please read the trick descriptions carefully.","languageCode":"en"},{"num":370,"parentId":355,"isTab":1,"gameCode":"jjna","groupOrder":14,"nodeKey":"game","nodeName":"Can player evolution be reset?","nodeContent":"Player evolution can be reset twice for free before reaching level 30. If you have issues resetting your player's evolution, please send a screenshot to Customer Service along with a description of the problem, and a member of our team will assist you.","languageCode":"en"},{"num":372,"parentId":355,"isTab":1,"gameCode":"jjna","groupOrder":15,"nodeKey":"game","nodeName":"Hardware Minimum Requirements","nodeContent":"Android：RAM 4GB or more；Android 5.0 or above [b]    \niOS：RAM 2GB or more（iphone 6s or higher）；iOS9 or above（64bit） [b]    \nAny hardware below the minimum requirements may affect your gaming experience such as crashes, lag, or, black screens.","languageCode":"en"}]}